Returns & Exchanges

At Diabexy, we prioritize your health and satisfaction by ensuring every food product reaches you in peak condition. Due to the perishable nature of our specialty items, we offer a dedicated 7-day window for reporting any quality concerns or order discrepancies.

Return Process

• 1.
  Contact Support

  Email our customer care team within 7 days of delivery with your order number and clear photographs of the items received.

• 2.
  Verification Process

  Our quality control team will review your request to verify if the product was damaged during transit or if there is a manufacturing defect.

• 3.
  Return Authorization

  Once approved, we will provide a return authorization code and arrange for a reverse pickup from your registered delivery address.

• 4.
  Refund or Replacement

  After the returned item reaches our warehouse, we will initiate a full refund to your original payment method or dispatch a fresh replacement.